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In crisis? find out how you can get urgent support
If you need support urgently or outside of our working hours, please don’t hesitate to contact

SAMARITANS

Freephone their Veterans Support Hub for the military community on 0808 175 3075 (24/7) or email jo@samaritans.org – to access confidential emotional support for feelings of distress, despair or suicidal thoughts.

SHOUT

A crisis text support service for people in the military community who are struggling and need immediate support to get through a crisis. Text CONTACT to 85258. #TextCONTACT85258

NHS 111

To access medical help fast but when it’s not a 999 emergency, telephone 111 (available 24 hours). To access information from the NHS on conditions, treatments, local services and healthy living, visit the NHS website.

COMBAT STRESS

For urgent psychological support, please call 0800 1381619

SHELTER

For urgent housing support, please call 0808 800 4444

What is a Case Manager?  

Your case manager will be your point of contact throughout your journey and the link that ties all the threads together. 

With your Case Manager you will build a positive relationship that will help you to identify your strengths helping you build a strong long-term recovery. Your Case Manager is someone who will co-ordinate and provide support to you and will work with you to help you achieve your recovery goals. 

Your case manager will approach your case as an individual and will help you identify the things that you can do and support you with things you may be struggling with.   

We will help you navigate the support available to you by bringing together all areas of support available whether this is inside or outside of the Charity.

Keep in touch regularly (how often will be led by you and your needs) and work with you to support you to achieve your goals. 

Your Case Manager will also specifically provide welfare support, guidance, and advice where this is required and as part of a recovery plan (please see below for more information). 

Your Case Manager will aspire to ensure that you have a positive recovery journey. No matter what difficulties you may be facing at this moment, if you are eligible, then we will make every attempt to help and guide you. Different circumstances call for different approaches to case management? 

If you find it difficult to leave your home, when appropriate your case manager will be able to make other arrangements local to you.  For example, if you are a wheelchair user.   


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What can a Help for Heroes Case Manager do for you? 

Our case Managers will stand next to you to support your ongoing recovery. We will help you understand your current support needs through an assessment of needs which will then lead to a plan for you going forward.   

This plan may include the following as identified support needs (this is not an exhaustive list as we can help with different many types of support), for example,  

Financial Support

  • Accessing grants  
  • Money Management including debt 
  • Benefits, (including Universal credit & PIP) guidance which can include appeals and support with completing applications 
  • War pensions & AFCS application and review support 
  • Emergency support i.e., accessing foodbanks/vouchers .

Housing

  • Moving home 
  • Rent areas guidance 
  • Council tax arrears 
  • Social housing guidance 
  • Adaptions/ suitable housing 
  • Homelessness.

Community involvement

Support with accessing your local community so you can become better connected to where you live which could include veteran specific breakfast clubs, veterans' hubs and similar events.

Referrals

Internally

  • Pain management 
  • Mental health 
  • Physical health 
  • Community and wellbeing activities including adaptive sports. 

Externally

We have strong links with many other organisations including service charities, statutory agencies and other organisations that can also help you. We will support you in your own community and help you to join in where you live. 

Families

We recognise that supporting families is equally as important as supporting the veterans, and our specialised Family Case Managers are dedicated to providing the level of support so that the family unit recovery as one.  By building the strengths around you and your this will support long term recovery.   

Our specialist Family Case Managers can also support any social services involvement.

  • Hero Up FAQs

    • Absolutely! You can choose one member of the team to register the team’s name to get started, or alternatively ask all your teammates to register individually.

    • Hero Up is only open to participants aged 18 and over. 

      Help for Heroes takes the safety and wellbeing of children seriously. If you are 16-18 years of age and would like to fundraise for our wounded, check out our other fundraising ideas or alternatively contact our Supporter Care Team on 0300 303 9888 to discuss your plans.

    • Once you’ve signed up, we’ll keep in touch by email with tips and ideas to help you get started. We’ve also got lots of downloadable tools to help you spread the word about your challenge. If you need any support with fundraising, don’t hesitate to get in touch with the team who would be happy to help you, email heroup@helpforheroes.org.uk.

    • We have lots of downloadable tools to help you spread the word about your challenge and get started with your fundraising. Once you’ve set up your fundraising page, keep sharing the link with friends, family and followers so they can sponsor you and tag us in your posts on social media
      Twitter @HeroUpGaming #HeroUpGaming #HeroUp
      Facebook @HelpforHeroesOfficial

      And don’t worry if you have contacts who aren’t online. Use our fundraising tools and sponsorship form, and add the money to your page yourself, or send a cheque and the completed form to the address below. Don’t forget to state your unique Registration ID, so we know it’s from you.

      Help for Heroes Donations Team
      14 Parker’s Close
      Downton Business Centre
      Salisbury
      Wiltshire
      SP5 3RB

    • Select sign up and complete the registration form which will just take a few minutes, then you can decide on a date, start personalising your fundraising page and planning your challenge! You can take part at any time that suits you. Hero Up is hosted on the GivePenny website, so you’ll be redirected to their site to set up your fundraising page.

    • Don’t hesitate to contact the team at heroup@helpforheroes.org.uk or give them a call on 0300 303 9888.

    • You can play any game that you enjoy, with the console of your choice. Maybe you want to sharpen your skills on a tried and tested favourite, or there’s a new game you’ve got your eye on. You could even keep it old-school and have a boardgame session instead. If you’re planning a longer challenge, why not mix it up with a few different games and set up tournaments or speedruns?

    • You can embed Twitch and Youtube streams directly on your GivePenny fundraising page, which means all your friends and family can see what you’re up to on the day of the Hero Up challenge. If you use another streaming platform, you’ll still be able to use the GivePenny tools.

    • Hero Up is hosted on the GivePenny website, and GivePenny is committed to ensuring the privacy of all its users. You can view GivePenny’s Privacy Policy on their website. If you want to hear more on how Help for Heroes holds your data, you can read more here.

Beneficiary Research

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The Hon Sir Nigel Boardman

Chair of Trustees

The Hon Sir Nigel Boardman

Nigel Boardman joined the Charity as our new Chair of Trustees in September 2020.

Nigel, whose mother’s family is the only family to have ever won three Victoria Crosses, joins us with an exceptionally successful career as a corporate M&A lawyer and practice leader with Slaughter and May.

He is passionate about helping rebuild the lives of those who suffered life-changing injuries or illness as a result of their service, after his grandfather sustained a significant injury in combat. His father also served in World War Two and was awarded the military cross, as were his uncle and great uncle.

Speaking about his appointment, Nigel paid tribute to Charity's co-founders Bryn and Emma Parry and said he wants to make a difference to the lives of those who served their nation.

He said:

“Bryn and Emma Parry created a truly magnificent organisation which changed the public’s perception of the sacrifices our armed forces make on our behalf, and of the duty we owe to those who suffer so that we can lead our lives in peace.

“As those heroes move through their lives their needs do not diminish, and nor should our gratitude to them. I am determined that Help for Heroes, in combination with others in the sector, keep the promise Bryn and Emma made on behalf of all of us and that those wounded, especially in the fighting in Iraq and Afghanistan, continue to receive the support they require.”

Adam Brooks OBE

Trustee

Adam Brooks OBE

Adam Brooks is a Consultant Hepatobiliary & Major Trauma Surgeon. He has worked as a Consultant Surgeon at Nottingham University Hospitals, since 2005.

His elective practice specialises in surgery for liver, pancreas and gallbladder disease, specifically cancer, whilst his extensive emergency practice focuses on major trauma and the care of the severely injured patient.

Adam has been the Director of the East Midlands Major Trauma Centre based at Queen’s Medical Centre, Nottingham since its initial inception in 2008. EMMTC is the largest major trauma centre in the UK, and has a National reputation for the excellent care that it delivers.

Nationally, Adam chaired the NHS England Major Trauma Clinical Reference Group for 3 years and is currently the Midlands and East representative. He sat on the Major Trauma Department of Health Clinical Advisory Group and was part of the Independent Trauma Network Designation Evaluation Panel for Healthcare for London.

In 2017 Adam was appointed National training program director for the major trauma training interface fellowship and was promoted to Chair in 2019. Since 2016 he has sat on the program board for the National Rehabilitation Centre which, under the auspices of the Black Stork Charity, delivers a unique opportunity to provide world-class rehabilitation to ill and injured civilians in the UK.

He has published widely having edited 10 textbooks including Ryan’s Ballistic Trauma and Emergency Surgery and written more than 100 chapters and peer reviewed academic papers.

Adam has served in the UK reserve forces since 1998, he holds the rank of Lieutenant Colonel, and has deployed as a Consultant Trauma Surgeon with the UK Military in active combat zones.

In 2012 Adam was appointed an Officer of the Order of the British Empire.

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